Quality Policy

It is the policy of JOREFCO GROUP to provide products and services that always meet and where possible, exceed our business objectives and customer requirements, based on the following precepts:

• The requirements of our customers are collected effectively to ensure that JOREFCO GROUP is capable of achieving customer expectations;
• The requirements of all interested parties are clearly understood so that our products and services can be delivered in a timely and professional manner;
• All processes employed by JOREFCO GROUP to deliver our products and services are determined, resourced appropriately, documented, monitored and measured to ensure conformance to:
  • Customer requirements,
  • Business objectives, and
  • Any applicable industry regulations and legislation.
• All JOREFCO GROUP employees are competent for their area of work through academic achievement, training and experience, where appropriate.
• Effective mechanisms are in place to monitor and measure customer satisfaction so that JOREFCO GROUP achieves its commitment to continual Improvement.

To provide for this policy, JOREFCO GROUP has established a Quality Management System (QMS) in line with the requirements of the ISO 9001:2015 Standard. The QMS is an integral part of our process management and the organization is dedicated to its continual improvement by:

• Providing clear focus on priorities by establishing business and quality objectives, which are reviewed periodically through the management review process.
• Systematic monitoring of the company performance in order to verify and improve the quality of the product/service and to achieve the objectives which have inspired our work to date.
• Making available the necessary resources to ensure that the QMS remains effective in achieving business and quality objectives, conforming to the requirements of the ISO 9001:2015 Standard.
• Top management’s participation in the monitoring and measurement of the performance of the QMS is focused on acting on opportunities for continual improvement.
• JOREFCO GROUP has implemented an Internal Audit Program to ensure the ongoing suitability and conformity of the QMS is assured. The QMS has the full support of all directors, staff and associates. All staff has been provided with a copy of the JOREFCO GROUP – QMS Manual, and these remain available in the JOREFCO GROUP document system for further reference.